This privacy policy explains how Cycle Care handles personal data when people use our website, contact us, or arrange bicycle servicing and repairs. It applies to information connected with enquiries, bookings, workshop intake, repair work, and related administration.
We process personal data to respond to enquiries, manage bookings, inspect and service bicycles, prepare quotes, communicate about work in progress, arrange collection, handle payments, maintain records, support website operation, and meet legal or accounting obligations. We may also use limited data to improve service administration and resolve customer queries.
We may share personal data with payment processors, website and IT support providers, booking or communications tools, and other operational suppliers that help us run the workshop and website. These parties are expected to use the data only for the services they provide to us and to keep it secure.
Personal data may be shared where required to comply with law, court orders, tax or accounting duties, or other lawful requests from public bodies. We may also disclose information to protect our rights, customers, staff, or property where permitted by law.
Subject to applicable law, individuals may ask for access to their personal data, correction of inaccurate details, deletion in suitable cases, or restriction of certain processing. They may also object to some processing where the law gives them that right.
To make a rights request, provide enough information for us to identify the relevant records and confirm the request. We may need additional details before responding, and we will handle requests within the period required by law where applicable.
Service records, correspondence, and transaction information are retained for a practical period based on business needs, warranty or dispute handling, tax or accounting duties, and operational follow-up. When data is no longer required, we delete it or anonymise it where appropriate.
If we make material changes, we will update the policy on the website and may provide a separate notice where appropriate. The date of the latest revision should be checked before relying on the policy text.
We may collect contact details, service enquiry information, bicycle and repair details, appointment records, payment-related information, and communications sent to us. We may also collect technical data such as device and browser information, log data, and basic usage information from website interactions.
We receive data when a person submits an enquiry, books a service, brings in a bicycle for inspection or repair, communicates with us, or makes a payment. We may also obtain limited technical data from the website, booking tools, and connected service systems where used.
We may use essential cookies to operate the site, functional cookies to remember basic preferences, and analytics or performance cookies to understand site use in general terms. Cookies may be session-based or persistent, depending on their purpose.
Where cookies are used, they may be managed through browser controls and, in some cases, through on-site preference tools if available. Disabling cookies may affect website functions such as form handling or session continuity.
